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  • Do you have any trial policy?
    We do not have any trial policy. However we do come up with various offers time to time
  • Can my child use both cloth diapers and disposables?
    Definitely! Some parents opt for reusable diapers at home and use disposables when they are out and about. Some parents use cloth diapers during the day disposable during the night until
  • Do I need to use the disposable inserts and liners?
    It depends on your personal preference. Dumbledo disposable liners are sustainable and helps reduce cleaning effort, especially during travel and busy days.
  • How many inserts should I put into the shell?
    You should put 1 insert in the pocket diaper
  • I am experiencing some leaks, what am I supposed to do?
    Please make sure that the diaper is properly fitted but not too tight. Please also take care of diaper cleaning as per our cleaning guidelines.
  • How do I remove poo from cloth diapers?
    Most of the solids will come off easily from the fleece. You could use our diaper liner, shake the solids off in the toilet and dispose of it in the garbage. Do not flush. The liner helps to keep your diaper less messy. You could also use a brush or diaper sprayer to get rid of the solids.
  • Is fleece too hot for my baby?
    The thinnest layer of micro-fleece is used on our diapers and this material keeps temperature constant. If you put cotton on you baby, under hot weather, he/she sweats the same but with the micro-fleece, the moisture will go through the layer and be absorbed by the micro terry inserts. You baby will feel dry and comfortable. My One Size Diaper at the small size setting is too big for my baby. If you have a gap at the leg at that setting, it means that the diaper is still a bit too large for your gorgeous little one. You should wait a couple of weeks that he gets a little more baby fat and they will fit perfectly.
  • What are the diapers made of?
    Our regular diapers are made of polyester and the inner layer is a fine layer of fleece.
  • How to wash the diapers for the first time and what detergent do you recommend?
    The diapers should be washed before use for the first time. We recommend you wash the inserts 2-3 times to let the fabric pores open and obtain maximum absorbency
  • How to strip the diapers and inserts ?
    Wash your diapers with a detergent that does not leave residue in warm water. Repeat that at least 4 times to fully remove old detergent residues.
  • When and how can I reach Team dumbledo?
    You may write to us anytime. You may call us as per our working hours. Details are available on “Contact Us” page of the website.
  • Do you have any warrantee of products?
    Warrantee is specific to a product. If any product is covered with any warrantee then it would be mentioned as a part of product details.
  • What do I need to claim a replacement/cancellation/refund?
    You need to login to our website and raise a request for the same using the same account you used to order. Only the original buyer is allowed to raise such request with valid proof of purchase i.e. order or invoice details.
  • Can dumbledo deny a claim?
    dumbledo reserves right to deny any claim if the requester has not followed required process or instructions. In case product is not received in proper condition and did not pass through quality checks, the claim or refund shall be denied. What are the things which should be avoided when using dumbledo diapers Here is the list of general instructions but that is not a comprehensive list Using excessive hot water Adding additives such as Dettol, Fabric Conditioners, and other washing powder that is not recommended in our wash routine Use of diaper rash creams directly on dumbledo Products Modification of any kind to the product including cutting of care tags When the product is damaged Leaking issue unless a lamination defect. If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided. If diapers have been bought second hand If bleach have been used to wash the diapers When the Care Instructions are not followed Staining or washing issues Detergent containing any bleach been used Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert. We do not replace any diapers not purchased through one of our retailers, particularly if traded, bought through a third party, or bought as a used diaper. We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, promotional offers, discounts etc.
  • In case of return, when do I get my replacement/repaired product/refund?
    Once your return is received and inspected, we will either repair or replace the product and send it back as quickly as possible.
  • I have received the wrong product, what do I do?
    Apologies for not been able to provide best of the service. We request you to get in touch with us immediately as per our contact details in “Contact Us” section. Please do mention order details, date of delivery, picture of product or package received and any other information you may want to add. We will try to resolve your concern on priority within 2-3 business days.
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